Director of Customer Experience

July 31

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EasyLlama

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EasyLlama is The Smart Way To Train Your Team on Sexual Harassment, Diversity and Inclusion, Cybersecurity and more.

elearning • sexual harassment • diversity • compliance • HIPAA

11 - 50

Description

• EasyLlama is transforming the HR compliance industry by reinventing outdated and uninspiring training solutions and adapting them for the mobile-first generation. • Our engaging, fun, and interactive training helps millions of employees worldwide build a safer, more positive, and inclusive workplace. • Join EasyLlama as our Director of Customer Experience, where you'll drive our post-sales strategy and transform customer success, support, and account management into high-performing, customer-centric teams. • Shape the future of our post-sales experience and empower teams to elevate customer satisfaction, retention, and long-term value.

Requirements

• You have 5+ years of experience building and scaling Customer Experience teams in a fast-paced B2B SaaS environment. You've been there, done that, and you're ready for more! • You’re a problem-solving wizard who thrives in dynamic environments. You love bringing people together and fostering a culture where collaboration is key. • Your track record speaks for itself - you’ve managed cross-functional teams like a pro, delivering impressive results in customer retention, satisfaction, and revenue growth. You’ve got the numbers to prove it! • You’ve led teams across various customer segments, from SMBs to enterprise clients. Direct management of team leads or front-line managers? That’s right up your alley. • Communication is your superpower. You can explain complex ideas in simple terms, whether you’re talking to executives or customers. Your leadership skills? Top-notch. • You know the ins and outs of customer success strategies for different markets. SMB, mid-market, enterprise - you’ve got strategies for them all. • Tech doesn’t scare you. In fact, you love it! You’re comfortable with customer success tools, AI technology, CRMs, and you use data like a pro to keep customers happy and operations running smoothly.

Benefits

• Flexible, fully remote environment • 4 Weeks PTO - Recharging is essential. We respect your time off and encourage it. • Competitive employer-sponsored health insurances • 401(k) + company matching • Professional development reimbursements • Monthly remote work credit