EDCi
EDCi is a trusted IT solutions provider that has been driving excellence in communication and technology since 1979. The company specializes in delivering innovative, tailored solutions in areas such as healthcare contact centers, cybersecurity, infrastructure and data centers. EDCi offers a range of services including professional and managed services, data governance, mergers and acquisitions support, and comprehensive solutions for modern workplaces utilizing Microsoft 365 and Power Automate. Notable solutions include EHRConnect® which enhances patient access and experience by seamlessly integrating Epic System patient data with cloud contact centers. With a strong team of experts, EDCi empowers businesses to remain competitive by optimizing IT capabilities and enhancing customer experience, all while maintaining a high customer retention rate of 98%.
Cloud Services • Support • Data Center • Professional Services • Communication and Collaboration
Senior Genesys Engineer
November 12, 2024
EDCi
EDCi is a trusted IT solutions provider that has been driving excellence in communication and technology since 1979. The company specializes in delivering innovative, tailored solutions in areas such as healthcare contact centers, cybersecurity, infrastructure and data centers. EDCi offers a range of services including professional and managed services, data governance, mergers and acquisitions support, and comprehensive solutions for modern workplaces utilizing Microsoft 365 and Power Automate. Notable solutions include EHRConnect® which enhances patient access and experience by seamlessly integrating Epic System patient data with cloud contact centers. With a strong team of experts, EDCi empowers businesses to remain competitive by optimizing IT capabilities and enhancing customer experience, all while maintaining a high customer retention rate of 98%.
Cloud Services • Support • Data Center • Professional Services • Communication and Collaboration
📋 Description
• Acts as the Lead Engineer for Genesys implementation and upgrade projects • Perform project and support tasks for Genesys products and solutions • Responsible for design, configuration, implementation, and support of IVR/ACD scripts for Genesys Cloud Solutions • Contribute to the solution architectural design • Coordinate and write technical papers, articles, standard operating procedures, and best practices • Perform in-depth analysis combining complex technical and business issues • Ability to balance both support and project work when applicable • Collaborates with Technical Account Managers, Project Managers & Sales to delivery projects on-time and on-budget
🎯 Requirements
• 5+ years IP Telephony/VoIP experience is Required • Knowledge of VoIP equipment, implementations and support Required • 3+ years experience in Genesys Cloud CX (Purecloud) technology • Genesys Could CX certification is a plus • Knowledge of Media / Voice gateway knowledge Preferred • Knowledge of SIP Protocol implementation and support Preferred • BS preferred, Associate’s degree in IT related field Required • Excellent client service attitude and team focus • Understand best practices for a service organization • Development Skills/certifications as a plus are: Java/Java Script HTML Rest WEB Services Genesys Cloud CX API’s Microsoft SQL Server Web-services, 3rd party API’s
🏖️ Benefits
• Remote work from home • Paid holidays, vacation and sick time • Bring Your Own PC Policy • Cell phone reimbursement • Casual dress • Funded training and certifications • Health, dental & vision insurance • 401K match • And much more!
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