EDCi
Cloud Services • Support • Data Center • Professional Services • Communication and Collaboration
Senior Genesys Engineer
November 12
EDCi
Cloud Services • Support • Data Center • Professional Services • Communication and Collaboration
Description
• Acts as the Lead Engineer for Genesys implementation and upgrade projects • Perform project and support tasks for Genesys products and solutions • Responsible for design, configuration, implementation, and support of IVR/ACD scripts for Genesys Cloud Solutions • Contribute to the solution architectural design • Coordinate and write technical papers, articles, standard operating procedures, and best practices • Perform in-depth analysis combining complex technical and business issues, sometimes involving fast-paced, business-critical, high-profile problem solving. • Ability to balance both support and project work when applicable; able to meet support/project milestones • Collaborates with Technical Account Managers, Project Managers & Sales to delivery projects on-time and on-budget
Requirements
• 5+ years IP Telephony/VoIP experience is Required • Knowledge of VoIP equipment, implementations and support Required • 3+ years experience in Genesys Cloud CX (Purecloud) technology • Genesys Could CX certification is a plus • Knowledge of Media / Voice gateway knowledge Preferred • Knowledge of SIP Protocol implementation and support Preferred • BS preferred, Associate’s degree in IT related field Required • Excellent client service attitude and team focus • Understand best practices for a service organization • Development Skills/certifications as a plus are: Java/Java Script HTML Rest WEB Services Genesys Cloud CX API’s Microsoft SQL Server Web-services, 3rd party API’s
Benefits
• Remote work from home • Paid holidays, vacation and sick time • Bring Your Own PC Policy • Cell phone reimbursement • Casual dress • Funded training and certifications • Health, dental & vision insurance • 401K match • And much more!
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