eCommerce Project Manager

4 days ago

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eHouse Studio

WebsiteLinkedInAll Job Openings

E Commerce UX/UI Design & Dev • User Experience (UX) Strategy • User Interface (UI) Design • System Integration & CMS • Analytics & Optimization

51 - 200 employees

🛍️ eCommerce

🤝 B2B

☁️ SaaS

Description

• Proactively manage client communications and expectations to ensure client satisfaction in partnership with internal teams • Facilitate the process for scope definition with the internal production team, including client requirements and deliverables • Create and maintain detailed project plans • Coordinate tasks, assign appropriate resources and ensure proper task completion • Manage the workflow of the technical production team including facilitating standup and sidebar meetings to ensure smooth and on-time delivery of SOW commitments • Collaborate with internal teams and client stakeholders to creatively solve problems and brainstorm solutions • Help manage schedules to facilitate required meetings both internally and client-facing • Identify risks, threats, or opportunities that could impact the success of the project, notifying the team, and escalating issues both internally & externally when appropriate • Identify deviations between project scope and desired deliverables, initiating change requests as needed • Alongside the internal team, establish a deep understanding of the client's business, processes, and procedures and apply that knowledge to support the project's success • Ensure the use of best practices and apply lessons learned from previous projects; share findings with other project management team members • Build and update bi-weekly reporting, scorecard dashboards and KPIs to measure and share performance to provide on-going status to both internal eHouse and client teams. • Prepare and send various reports to clients and internal teams on a scheduled basis to ensure alignment throughout project and retainer lifecycles.

Requirements

• 5+ years of eCommerce project management, ideally in Shopify • 3+ years of client facing experience, ideally leadership and C-suite teams • Proven experience and success managing multiple projects across distributed teams • Exceptional communication, organizational, and collaboration skills with an emphasis on agile process