Technical Solutions Engineer

October 31

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Eigen Labs

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Web3 • Ethereum

11 - 50

Description

• Eigen Labs is a leading name in the blockchain space, focusing on innovative tech. • As Technical Support Engineer, support dApp users and implement solutions. • Manage support via Discord, Slack, Telegram, and Intercom. • Write documentation updates and user guides. • Triage support tickets efficiently and enhance long-term support projects.

Requirements

• Proven experience in a technical support or solutions engineering role • In depth knowledge of blockchain and/or decentralized application concepts, components and ecosystems (i.e. PoS, validation, block explorers, smart contracts, etc). • Front end development (Javascript/Typescript) • Experience deploying and maintaining from the following: Rust, NodeJS, Foundry, Anvil Docker, Typescript, and Solidity • Excellent problem-solving skills and the ability to triage and address support tickets efficiently • Exceptional communication skills, with experience managing and engaging with online communities • NICE TO HAVE • Professional blockchain industry experience • dApp Development experience • Hands on experience working with Proof of Stake systems

Benefits

• Employer-covered Medical, Dental, and Vision plans • 401k • Unlimited Paid Time Off • 12 weeks of fully paid maternity and paternity leave