Customer Success Manager

August 17

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Elation Health

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Creating a future where primary care owns its powerful role in healthcare through technology-enabled innovation.

Electronic Health Record (EHR)

201 - 500

Description

• Own churn, retention and growth targets for your book of business. • Build strong relationships with Elation customers, communicating the value of our services in the context of customers business objectives with the goal of retaining high performing, satisfied customers. • Partner closely with practice innovation, technical solutions, product development, sales and marketing to deliver amazing outcomes-enabled experiences for your cohort and achieve your customers’ goals. • Collaborate with sales in developing offerings and plans that address incremental growth of your cohort, revenue, market share and new logo acquisition. • Ensure ongoing adoption of Elation’s products through developing a customer-specific success plan that aligns with their overall business goals. • Demonstrate a passion for solving big, challenging problems in healthcare and working with primary care providers to lower cost and deliver better patient outcomes.

Requirements

• 5+ years of B2B Mid-Market or Enterprise customer success, account management, and/or management consulting experience, with a history of driving revenue through retention and expansion of existing accounts. • Aptitude for not only selling technical and complex products and services but also training others to do the same through enablement activities. • Must be a self-starter with ability to plan, forecast, and deliver specific results and work independently as well as within a team environment • Strong desire to build long-term relationships with your customers and serve as an advisor for all aspects of their success. • Strong project management skills both internal and external; Excellent communicator both written and verbal • Experience in healthcare or SaaS is a benefit. Interest in healthcare is required.

Benefits

• Equal Opportunity Employer • Diverse and inclusive work environment • Mandatory COVID-19 Vaccination Policy