Technical Support Specialist

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Elation Health

WebsiteLinkedInAll Job Openings

Electronic Health Record (EHR)

201 - 500

Description

• Troubleshoot complex customer cases • Responsible for technical support via email, phone, and screenshare • Collaborate with team members and external vendors • Manage multiple tasks with attention to detail • Assess and address knowledge gaps • Participate in weekend/holiday on-call rotations

Requirements

• Bachelor’s degree or equivalent experience • 1-2 years of experience in a customer service, customer-facing or healthcare environment • 1 year of experience in a technical support role is recommended • Familiarity with Salesforce, Jira & Looker platforms is recommended

Benefits

• Elation welcomes individuals from all backgrounds and walks of life. • Equal Opportunity Employer. • Committed to equal opportunity for all employees and applicants. • Value individuals with diverse perspectives. • Supports a diverse and inclusive workforce. • Mandatory COVID-19 Vaccination Policy for new hires.