Solutions Engineer

October 8

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Eltropy

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Enterprise Content marketing • Omnichannel • Content Automation • Conversational Commerce • Real-time Tracking

51 - 200

💰 Venture Round on 2021-06

Description

• Collaborate with customers, sales, product, internal architecture, engineering and implementation teams to define technical requirements and create solution designs for professional services statements of work. • Provide technical expertise to support pre-sales activities, including product demonstrations and presentations to customers. • Document agreed scope, technical requirements and development timelines, and ensure that they are communicated effectively to all relevant stakeholders. • Work closely with partners and the professional services team to ensure successful delivery of projects on-time, within budget, and to customer expectations. • Develop and maintain relationships with clients, acting as a trusted advisor and technical consultant for professional services. • Design and plan phased approaches to integrations with banking systems for customers, ensuring that they are compatible with the customer's existing infrastructure. • Keep up to date with industry trends and emerging technologies from online banking, CCaaS, and UCaaS providers, sharing knowledge and expertise with the team. • Provide technical training and support to customers and internal teams, as required. • Continuously monitor and evaluate the effectiveness of solutions and identify opportunities for improvement.

Requirements

• Bachelor's degree in Computer Science, Engineering or related field. • Proven experience as a Customer- Facing Solution Engineer or similar role. • In-depth knowledge of credit union software market and banking systems. • In-depth knowledge of top CCaaS and UCaaS vendor technologies serving the community financial services (community banks and credit unions) market • In-depth knowledge of contact center solution offerings and their related systems. • Strong analytical and problem-solving skills. • Excellent communication and interpersonal skills. • Ability to work effectively in a team environment, and build strong relationships with customers and stakeholders. • Knowledge of project management methodologies. • Willingness to travel as required.