Embrace
Embrace is the only observability platform purpose-built for mobile. Companies, including GOAT, Hilton, P&G, Owlet, and Home Depot, partner with Embrace to observe, proactively analyze, and access the unique datasets of phones, tablets, point-of-sale systems, IoT, cars, and other devices. Their entire teams, whether engineering, marketing, or business intelligence, use Embrace to create and optimize the experiences of their end-consumers and workforces.
51 - 200 employees
Customer Success Manager
February 15
🇺🇸 United States – Remote
💵 $125k - $155k / year
⏰ Full Time
🟡 Mid-level
🟠 Senior
🏆 Customer Success
🦅 H1B Visa Sponsor
Embrace
Embrace is the only observability platform purpose-built for mobile. Companies, including GOAT, Hilton, P&G, Owlet, and Home Depot, partner with Embrace to observe, proactively analyze, and access the unique datasets of phones, tablets, point-of-sale systems, IoT, cars, and other devices. Their entire teams, whether engineering, marketing, or business intelligence, use Embrace to create and optimize the experiences of their end-consumers and workforces.
51 - 200 employees
📋 Description
• Own the customer lifecycle from onboarding to renewals • Provide stability and performance improvement insights about our customers’ mobile app to drive recommendations that will directly increase revenue and user engagement • Demonstrate implementation strategies for integrating new features and releases • Manage the overall relationship and strategic direction with the customer - includes interactions with the CTO, VP of Engineering, DevOps Team, Product Team and individual mobile engineers • Ensure that our customers are leveraging the solution effectively and demonstrate ways in which our product creates value by being an Embrace expert • Manage communication between our customers and internal teams to resolve technical issues
🎯 Requirements
• 3 - 5 years of experience owning and managing accounts with proven track record of retention • Demonstrate self-directed ability to manage simultaneous, complex engagements with minimal supervision by implementing processes and directives • Excellent written and verbal communication skills with high emotional intelligence • Ability to travel up to 20%
🏖️ Benefits
• equity • other benefits as detailed on our careers page.
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