IT Help Desk Engineer II

February 26

🏄 California – Remote

Although this job is listed in California, this company may be open to hiring remote in other states.

💵 $33 - $43 / hour

⏰ Full Time

🟡 Mid-level

🟠 Senior

💻 IT Support

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Endsight

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Endsight is a company that specializes in providing comprehensive IT support services, including IT help desk support, IT strategy, and IT administration. They offer services such as managed backup, cybersecurity, and IT procurement, with a focus on fostering reliable technology solutions for their clients. Endsight serves a variety of industries, including law firms, wineries, and small businesses, especially in areas like Napa, San Diego, and the Bay Area. The company emphasizes quick, reliable IT support with a high client satisfaction rating, aiming to transform technology into a strategic ally for businesses. Endsight also offers training, applications, analytics, and artificial intelligence solutions to enhance business operations and reduce IT-related issues.

IT Support • Network maintenance • Helpdesk • CIO • Microsoft Certified Gold Partner

51 - 200 employees

🔒 Cybersecurity

🤖 Artificial Intelligence

📋 Description

• Location: Remote • Want to be a part of a fast-paced growing MSP that is fiercely committed to helping others thrive? • A career with an IT Managed Service Provider (MSP) is a challenging thing, but also extremely rewarding! It’s fast-paced, like drinking from a firehose, but this gives you a tremendous opportunity for hands-on experience with the newest platforms and a range of unique environments. At all times we have each other's backs and want you to succeed and thrive. We know our most important assets are PEOPLE like you, and we’re looking forward to having you meet our team! • Life at Endsight is about finding fulfillment for ourselves by fiercely committing to helping others thrive. We work for our clients and our colleagues with an ambition to pursue “excellent customer experiences at EVERY opportunity.” Our vision is to be a lot like a great university - a place where employees come, make life-long connections with other incredible people, and go through intense personal and professional growth; a place where the best people in the industry come to be treated with respect and are given the opportunity to do meaningful work. • Benefits:

🎯 Requirements

• Must have 3 years minimum IT Help Desk experience • Previous MSP experience is required • Strong aptitude for Customer Service • Ability to self-schedule and project plan for small engagements • Ability to organize and manage multiple priorities • Excellent analytical, verbal, and written communication skills • Ability to adapt quickly to new technologies and changing business requirements • Able and willing to collaborate as part of a team • Respond to emergency situations effectively, maintaining poise and focus • Certifications: CompTIA (A+, Network, Security), Microsoft Associate/Expert, VMware, Apple, Citrix • Bachelor's degree (in a related field) or equivalent experience

🏖️ Benefits

• Medical: Company pays 100% of the base plan for the employee and family • Dental & Vision • 401(k) with employer matching • Accrued Paid Time Off • 9 Paid Holidays • Career Pathing