Regional IT Administrator

February 18

☕ Washington – Remote

Although this job is listed in Washington, this company may be open to hiring remote in other states.

💵 $53.9k - $158.9k / year

⏰ Full Time

🟡 Mid-level

🟠 Senior

💻 IT Support

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Stride, Inc.

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Stride, Inc. is an innovative company focused on transforming education through online learning and personalized teaching. It serves a diverse range of learners including K–12 students, adult learners, military families, businesses, and school districts. Stride offers a variety of educational products and services, which include K–12 education solutions, career development programs, and personalized tutoring. With a commitment to social responsibility and inclusion, Stride aims to help learners of all ages achieve their full potential by providing flexible and effective learning opportunities both in online public schools and beyond. Stride is also involved in developing tools for educators and supporting businesses by offering career development options and access to a talented workforce. The company is publicly traded on the NYSE under the symbol LRN.

education • curriculum development • virtual school • online education • online school

5001 - 10000 employees

Founded 2000

📚 Education

🛍️ eCommerce

☁️ SaaS

📋 Description

• Manage all aspects of schools’ network infrastructure, (servers, switches, firewalls, storage, etc.) to ensure devices remain current, supported, and performing to meet the demands of the schools. • Manage vendor relationships for outsourced systems and services, e.g., security, remote backups, VOIP phone services, internet service providers, etc.; • Perform software and hardware installation for onsite corporate employees and local school staff; • Maintain asset control for all school and corporate assets in the field, including managing lifecycle replacements of all IT assets, including destruction and ensuring all proper documents are included; • Use the centralized inventory management system, responsible for maintaining an up-to-date, auditable inventory of all technology assets for the school locations this role is assigned to manage • Partner with school management and finance to establish annual budgets and control technology costs; • Complete all tickets escalated from the Stride Service Desk; • Deliver new hire and professional development technology training to teachers and school staff; • Provide 24/7/365 on-call support when environment/presenting issue warrants such as server and laptop issues, etc.; • Perform troubleshooting and problem analysis for the purpose of diagnosing, repairing and/or replacing equipment; • Report and escalate system issues to the Manager, Regional Technology as appropriate; • Proactively identify recurring technology issues for further address by management; • Be onsite if required or requested to support onsite staff at school or various schools.

🎯 Requirements

• Three (3) years of relevant experience • Understanding and proficiency in computer networking • Knowledge of Hypertext Markup Language (HTML) • Ability to work independently and with minimal supervision • Ability to travel approximately 10% of the time to conduct school year start technology training for end users, and to perform on-site school office visits (minimum quarterly visits) • Intermediate, practical ability to support end user use of business productivity tools such as Microsoft Office (Outlook, Word, Excel, PowerPoint, Project, Visio, etc.) • Intermediate proficiency in ability to support website navigation in general (e.g. Chrome, Safari, Firefox, Edge, etc.) • Ability to clear background check

🏖️ Benefits

• Eligible employees may receive a bonus. • Stride offers a robust benefits package for eligible employees that can include health benefits, retirement contributions, and paid time off.