Inside Sales Energy Advisor
14 hours ago
Description
• The Inside Sales Energy Advisor is responsible for managing a large volume of inbound small and medium commercial leads, guiding potential clients through the process to deliver best-in-class energy advice. • This role demands exceptional organizational skills, attention to detail, and the ability to thrive in a fast-paced, independent, and client-facing environment. • Respond to inbound phone, email and chat inquiries, providing guidance to potential customers on electricity procurement for the business. • Present electricity purchasing options to clients in a clear, value-driven, and helpful manner. • Provide excellent customer service by responding promptly to questions, inquiries, and resolving issues. • Set proper expectations for deliverables, both with customers and internal teams. • Utilize internal systems to request pricing and energy usage information. • Consistently close business and achieve sales goals. • Collaborate with 5’s operations teams to quickly address customer service issues and keep clients informed of the resolution.
Requirements
• Ability to multitask and prioritize • High attention to detail • Excellent written and verbal communication skills • Must be comfortable on the phone (both inbound and outbound calls) • Proactive in identifying opportunities to improve the systems and processes used by the business • Personable, comfortable with giving and receiving constructive criticism and praise • 1+ years of inside sales experience • Previous experience in deregulated energy preferred • Spanish speaking is a bonus • BA or BS preferred
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