I.T Support Technician

3 days ago

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Engle Martin

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Property Loss Adjusting • TPA/Claims Management • Inland Marine & Transportation • Large Loss & Complex Claims Adjusting • Casualty Claims Adjusting

501 - 1000

Description

• The I.T Support Technician supports the company’s IT department by troubleshooting and resolving all Tier 1 and Tier 2 IT support requests assigned to the CST • Offers technical support to both internal and external Team Members • Resolves assigned support incidents and tasks within the established SLA parameters • Possesses intermediate understanding of networking principles to troubleshoot and resolve network connectivity issues • Configures and ships equipment for new users and/or users due for an upgrade • Provides emergency support during the accepted on-call schedule during weekends and weekdays • Maintains working knowledge of hardware/equipment including HP laptops and desktops, Planar monitors, and various projectors

Requirements

• 4-5 years of recent help desk experience • 4-5 years of PC Hardware, Windows XP, 7, and Window 10 experience preferred