Account Support Specialist

April 16

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Erbis

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Erbis is a technology company specializing in developing customized software solutions for various industries. The company offers services such as platform and product development, AI and machine learning, web development, mobile app development, and more. Erbis focuses on delivering high-quality and scalable applications, catering to businesses in sectors like supply chain, legal, and startups. Their expertise includes digital transformation, cybersecurity, and modernization of legacy systems. Erbis is committed to providing innovative tech solutions to optimize costs and improve operational efficiency for their clients.

Rich Internet Applications development • Cloud-based applications development • Enterprise Software Development • Web development • Java development

51 - 200 employees

☁️ SaaS

🏢 Enterprise

📋 Description

• Learn our software through hands-on training, using it as a customer would, in designated test scenarios until you are proficient and able to test the software • Assist with troubleshooting through in-depth research, testing and assessing, and then reporting specifics with facts and detailed examples • Understand the variances in how each customer uses our platform • Proactively manage and monitor customer data to identify opportunities (efficiencies, cost savings, etc) • Monitor our EDI orchestrations for files that need reprocessing and contact customers when needed • Perform a variety of data support tasks, including develop custom reports, analyze customer data to identify trends and data anomalies, and data scrubbing • Manage, monitor and establish metrics • Input customer account information, review and maintain account databases, setup new customers • Respond to client’s requests for information or account changes while meeting established SLA’s • Update and create training information • Conduct online training sessions with customers, their suppliers, and carriers • Test new application enhancements, identify and report issues in a timely manner, create and update project management tickets • Manage implementation tasks for new and existing customers • Track customer activity as required to support invoicing requirements • Proactively communicate with internal and external stakeholders • Work and collaborate as a strong team member with all areas of our business — our development engineers, customer support, sales • Provide support for strategic initiatives

🎯 Requirements

• Excellent written and verbal communication skills • Speaking fluent English (Advanced) • Self-motivated — set priorities and takes initiative with given assignments • Detail-oriented — corrects errors with precision, questions with insight and thoroughness, examines fine points for accuracy • Keen sense of timeliness and ability to establish and meet deadlines • Comfortable with minimal supervision, but high accountability • Ability to switch tasks quickly and sometimes often • Willingness to learn as you go, with a “Do-It-Yourself” attitude • Highly organized — can locate files, emails, presentations quickly • Strong Microsoft Excel skills • Outstanding computer skills • General knowledge of EDI

🏖️ Benefits

• Paid Vacation days: 24 working days • Paid Sick days: 15 working days • The opportunity to dedicate up to 10% of working hours for self-education and personal development