eScribe
eScribe is a digital platform that simplifies public meeting management for government institutions and school boards across North America. It offers tools and templates for seamless collaboration, agenda creation, minutes management, live-meeting tools, and public engagement. eScribe enhances the efficiency of public meetings, allowing for dynamic stakeholder collaboration and empowering citizens with access to agendas and minutes. The platform is designed to support clerks and administrators in managing approval workflows and fostering transparent and accountable governance. With a focus on accessibility, eScribe provides live-streaming, closed captioning, and intuitive user interfaces to ensure inclusive engagement for all participants.
Board Governance • Legislative Meeting Management • Paperless Meeting Management • Paperless Board Meetings • Video Streaming Meetings
Customer Support Specialist
February 26
eScribe
eScribe is a digital platform that simplifies public meeting management for government institutions and school boards across North America. It offers tools and templates for seamless collaboration, agenda creation, minutes management, live-meeting tools, and public engagement. eScribe enhances the efficiency of public meetings, allowing for dynamic stakeholder collaboration and empowering citizens with access to agendas and minutes. The platform is designed to support clerks and administrators in managing approval workflows and fostering transparent and accountable governance. With a focus on accessibility, eScribe provides live-streaming, closed captioning, and intuitive user interfaces to ensure inclusive engagement for all participants.
Board Governance • Legislative Meeting Management • Paperless Meeting Management • Paperless Board Meetings • Video Streaming Meetings
📋 Description
• The Customer Support Specialist provides tier one support for our products with both customers and internal employees. • This position involves troubleshooting product software and technical issues for existing customers, becoming a subject matter expert, and providing internal product support when needed. • Our current support hours are 8:00am – 8:00pm ET (potential on-call shift from 8:00pm-11:00pm ET). You must be available to work a shift that falls within those hours. The team will rotate on-call shifts.
🎯 Requirements
• 1-2 years of experience in SaaS-based product support & troubleshooting preferred. • Solid desire to help people and provide quality customer service. • Strong analytical, diagnostic, and problem-solving skills with ability to work independently and can prioritize and handle multiple outstanding tasks. • Ability to work under pressure and a tight schedule. • Capacity to work with cross-functional partners. • Knowledge of Microsoft SQL Server, Windows Server 2008-2016, IIS Web Server, HTML. • Strong technical documentation & writing skills. • Skill to interpret a variety of instructions furnished in written, oral, diagram, or schedule form. • Ability to speak with customers with varying degrees of skill and knowledge.
🏖️ Benefits
• Company provided equipment (laptop, software, etc.) • Employment with a growing, casual, fun, philanthropic minded company • Employer paid extended health benefits, including health spending account
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