Patient Financial Services Representative

October 11

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Essentia Health

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10,000+

💰 $225k Grant on 2022-08

Description

• Responsible for managing and resolving high volumes of accounts for services provided by Essentia Health. • Acts as the primary contact or liaison for patients to discuss outstanding statements and resolve inquiries in a timely manner. • Provides efficient and accurate support for insurance, coding, registration, financial assistance and other billing related issues to resolve outstanding patient accounts. • Provides financial assistance via face-to-face communication and over the telephone using automated phone technology. • Performs routine account analysis to evaluate, develop and implement action plans with patients to resolve financial responsibilities. • Position requires follow-up with delinquent accounts and payment plans, collection of patient accounts, and may include telephone contact or follow-up on collections with letters. • Position may handle incoming patient mail with the potential to respond to inquiries via written communication.

Requirements

• Experience with handling cash payments, self-pay collections and exceptional customer service skills. • Knowledge of utilizing office equipment such as computers, software applications, printer, FAX, copier, and billing programs • Experience in customer service, call center and/or collections