Customer Success Manager - Procurement

2 days ago

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Euna Solutions

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Government Budgeting • Government Procurement • Government Payments • Government Grant Management • Government Transparency

501 - 1000

Description

• Responsible for ensuring B2B SaaS customers are successful in the public sector. • Develop and implement strategies to help customers achieve their goals. • Collaborate with cross-functional teams to provide the best service. • Analyze customer data to identify upselling opportunities. • Conduct regular customer check-ins to monitor progress and address concerns.

Requirements

• Bachelor's degree in business, communications, computer science, or related field. • 1 + year(s) of experience in customer success, implementation, customer support, or a related field. • Proven track record of developing and implementing successful customer experience strategies. • Experience in project management, including the ability to manage multiple projects simultaneously. • Proficient in Salesforce, Microsoft Office, and other relevant software applications.

Benefits

• Competitive wages • Wellness days • Community Engagement Committee • Flexible time and remote work • Ask us for a copy of our health and dental benefits! • Culture committee