Customer Care Advocate

Yesterday

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EverCommerce

WebsiteLinkedInAll Job Openings

SaaS • Software • Services • SMB

1001 - 5000

💰 Private Equity Round on 2019-07

Description

• Passionately supporting SalonBiz’s commitment to creating an outstanding experience for each of our customers • Taking calls, emails, and text requests from SalonBiz customers, answering questions, working to resolve issues and ensuring our customers have the support they need to be successful • Software training for customers • Mastering the SalonBiz solution to provide customers with guidance on how to best use our product • Providing technical support, application installs specific to SalonBiz and learning Oracle SQL • Expressing empathy for each customer's situation and working to understand and resolve the issue as quickly as possible • Reducing cancellations by solving problems and offering solutions to customers experiencing any issues.

Requirements

• Minimum one-year related work experience required • Technical software experience a plus, but not required • Must be friendly, professional, and committed to creating long-term relationships with our customers • Strong writing and phone skills. Critical thinker and a willingness to problem-solve • A team player who performs well independently • Ability to multitask, take direction and execute with precision • Must be a confident, adaptable self-starter who thrives in an empowered, fast-paced environment • Experience using the SalonBiz software in a salon is a plus.

Benefits

• Flexibility to work where/how you want within your country of employment – in-office, remote, or hybrid • Continued investment in your professional development through Udemy • Robust health and wellness benefits, including an annual wellness stipend • 401k with up to a 4% match and immediate vesting • Flexible and generous (FTO) time-off • Employee Stock Purchase Program • Student Loan Repayment Program