Product Manager

November 15

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EverCommerce

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SaaS • Software • Services • SMB

1001 - 5000 employees

Founded 2016

☁️ SaaS

🤝 B2B

🛍️ eCommerce

💰 Private Equity Round on 2019-07

Description

• Understand the aspects of our customer’s business which applies to our company’s products and services. • Be able to segment market and identify associated features/functions/solution to address market needs. • Generate business cases for development and enhancements of product(s) and/or services. • Work with development, marketing, sales, and customers to oversee the design, development, integration, and test of product(s) as an integrated part of a complete system. • Must have experience in managing product, services and/or software team in a matrix type organization. • Lead departmental or cross-functional integrated product teams focusing on delivering new or upgrading existing products. • Continually monitor and negotiate commitments to ensure smooth rollout (development milestones, introduction rates, offer ability, etc.). • Maintain status of customer requirements for existing and future products. • Assure product plan is communicated, understood, and implemented internally throughout the organization. • Participate in system/product discussions by either capturing product directives or presenting product requirements. • Identify and resolve any issues which may inhibit implementation of the plan and on-time delivery. • Identify and resolve any obsolescence, End of Life (EOL) and phase out plans. • Key focus on mitigation of customer service issues and communication to ensure resolution is timely and prevents issues form reoccurrence.

Requirements

• 4-year technical degree, preferably in EE or CS or 7 years Product Management Experience in lieu of degree • Relevant experience on performance marketing platforms or tangential AdTech / MarTech products • Ability to collaborate with the engineering teams to develop and communicate next-generation innovations and product strategies along with maintain fielded products • Demonstrated ability to communicate effectively with suppliers, customers, and a diverse range of internal organizations via all methods of communication • Ability to negotiate and drive customer and stakeholder priorities • Demonstrated experience in successfully managing a product line from initial research through execution • Demonstrated ability to lead cross-functional (integrated product) teams supporting a product or product line lifecycle • Ability to articulate product marketing requirements for their implementation • Ability to effectively influence multiple constituencies internally and externally without direct organizational management responsibility • Works on issues of diverse scope where analysis of situation or data requires evaluation of a variety of factors, including an understanding of current business trends • Works on diverse to complex issues where analysis of situations or data requires an in-depth evaluation of variable factors • Having a wide-ranging experience, uses professional concepts and company objectives to resolve complex issues in creative and effective ways • Exercises judgment in selecting methods, techniques and evaluation criteria for obtaining results • Uses independent judgment to ensure projects/assignments are completed accurately and on-time and may be tasked with ensuring work of others is completed in a timely manner • Proficient in the use of standard business applications (Excel, Word, PowerPoint, Jira, Confluence,…) • Design, CX, and UX skills are a plus

Benefits

• Flexibility to work where/how you want within your country of employment – in-office, remote, or hybrid • Continued investment in your professional development through Udemy • Robust health and wellness benefits, including an annual wellness stipend • 401k with up to a 4% match and immediate vesting • Flexible and generous (FTO) time-off • Employee Stock Purchase Program • Student Loan Repayment Program