Associate Director - Strategic Accounts

4 days ago

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Evolent

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Evolent is a healthcare company focused on improving care outcomes through its comprehensive management solutions across multiple medical specialties. They aim to enhance the patient care journey by offering coordinated services in areas like oncology, cardiology, musculoskeletal disorders, and primary care, while ensuring high-quality treatment pathways and cost management. Evolent believes every person deserves quality care, striving to align treatment guidelines and innovative approaches to meet patient needs effectively.

Population Health • Value-Based Care • Care Management • Accountable Care Organizations • Managed Care

1001 - 5000 employees

⚕️ Healthcare Insurance

☁️ SaaS

📋 Description

• Supporting an assigned book of business strategically to achieve objectives, including relationship, growth, retention, and customer goals. • Manage risks and developing opportunities associated with current clients • Cultivate productive, trusted relationships with key executives – including C-level and both internal and external stakeholders of relationships • Utilize data-driven resources to run efficient/effective meetings and work sessions with the client and all relevant Subject Matter Expert (SME)s • Possess deep subject matter expertise on program value and operations for Evolent’s Advance Care Planning and member-facing products • Lead regular Partnership review meetings for each client, including relationship mapping, issue identification, and action planning, in lead up to scheduled Client Value Meetings • Advocate for partner culture, serve as an ambassador within Evolent and the go-to expert on client priorities and how to get things done within the health plan organization • Aggressively manage all aspects of the contracts with assigned clients as well as ensure ongoing contract performance through risk management activities including assurance of Service Level Agreement performance, rate/savings maximization through ongoing benefit analysis and adherence to requirements of the client’s legal and regulatory environment

🎯 Requirements

• Bachelors’ Degree or equivalent work experience • 2+ or more years in client or account management leadership roles • Ability to find creative solutions in an ever changing and growing environment • Demonstrated ability to communicate, present and influence credibly and effectively at all levels of the organization, including at the C-level • 1+ year(s) of advanced care planning/end of life care • 4+ years broad-based Health Plan experience • Exceptionally high “Emotional Intelligence” and ability to connect with diverse constituents, actively listen, and identify key areas of sensitivity • High speed internet over 10 Mbps and, specifically for all call center employees, the ability to plug in directly to the home internet router.

🏖️ Benefits

• Comprehensive benefits (including health insurance benefits)