Customer Success Manager

2 days ago

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Evolv Technology

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Making everywhere safer.

Machine Learning • Sensors • Physical Security • Artificial Intelligence • People Screening

51 - 200

Description

• Build lasting relationships with customers to ensure maximum value • Serve as primary point of contact for clients post-sale • Develop engagement strategies for Quarterly Business Reviews • Become an expert in Evolv solutions and educate customers • Monitor renewal risks and proactively address issues • Assist with Voice of Customer surveys and drive references • Achieve/exceed target KPIs including renewal %, NPS, upsell % • Guide customers through organizational changes for cloud transformation

Requirements

• Customer Success experience required • Ability to develop engagement strategies • Must travel 30-40% of time • Experience with CRM systems • Understanding of customer decision making processes

Benefits

• Equity is an important component of every compensation package • Flexible work environment • Unique culture • Medical and dental insurance • 401(k) plan • Unlimited vacation policy • $300 per quarter to spend on the perks that are most meaningful to you • Tuition Reimbursement