ServiceNow Field Service Management Solutions Architect

October 20

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Evora IT Solutions

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Mobility • Digitalization • Maintenance • Scheduling • Field Service

201 - 500

Description

• Responsible for designing, implementing, and optimizing Field Service Management solutions • Act as the primary technical expert in pre-sales meetings • Collaborate with sales teams to identify client needs • Design comprehensive FSM solutions on the ServiceNow platform • Prepare and deliver engaging presentations and product demonstrations • Conduct in-depth needs assessments and workshops with prospective clients • Stay up-to-date with the latest ServiceNow FSM features • Work closely with sales teams, consultants, and project managers • Create and maintain documentation related to solution designs, proposals, and client engagements

Requirements

• Bachelor’s degree in Computer Science, Information Technology, or a related field, or equivalent work experience • Proven experience as a ServiceNow Solutions Architect with a focus on Field Service Management • Extensive experience in designing, configuring, and implementing ServiceNow FSM solutions • Demonstrated experience in integrating ServiceNow with other enterprise systems • Deep understanding of ServiceNow FSM modules and their capabilities, as well as other ServiceNow Modules, such as ITSM, CSM, and HRSD • Proficiency in ServiceNow development, including scripting (e.g., JavaScript, Glide API) and application customization • Experience with integration technologies such as REST, SOAP, and middleware platforms • ServiceNow Certified System Administrator (CSA) required • ServiceNow Certified Application Developer (CAD) or ServiceNow Certified Implementation Specialist (CIS) in Field Service Management is preferred • Strong problem-solving skills and analytical abilities • Excellent communication and interpersonal skills, with the ability to engage with stakeholders at all levels • Ability to manage multiple projects and priorities effectively

Benefits

• Work from Home • Training & Development Programs (Learning Credits Available for Certifications) • Competitive Paid Time Off Benefits • Competitive Salary & Incentive Compensation Program • Healthcare Plan (Medical, Dental & Vision) • 401(k) with Employer Match • Annual company trips in the United States and Globally • High autonomy with the possibility to implement topics holistically and independently