ExecOnline
Instructional Design • Interactive and dynamic learning environments • Professional Development • EdTech • Leadership Development
201 - 500
💰 $45M Series D on 2021-04
Client Director
November 8
ExecOnline
Instructional Design • Interactive and dynamic learning environments • Professional Development • EdTech • Leadership Development
201 - 500
💰 $45M Series D on 2021-04
Description
•The Client Director is responsible for driving continuous value delivery from ExecOnline’s platform, ensuring high renewal rates while also identifying additional expansion opportunities within the account. •This role involves a deep understanding of clients’ objectives and executing tailored strategies to help them achieve their business outcomes. •By leveraging insights into client needs, the Client Director identifies new opportunities and prescribes ExecOnline solutions. •The Client Director then works closely with the Client Success Team to ensure their effective implementation.
Requirements
•At least 5 years of related work experience •Experience managing a client’s annual renewal cycle and achieving high renewal rates •Ability to hold strategic high-level conversations with clients •Ability to form and sustain deep interpersonal relationships with clients and cross-functional partners •Ability to understand and diagnose clients pain points and recommend creative and effective solutions •Strong business acumen •Ability to be flexible and learn quickly •Strong active listening and storytelling skills •Strong process management and organizational skills •Knowledge of Salesforce or a client relationship management (CRM) software •Knowledge of software as a service (SaaS) industry concepts and practices
Benefits
•Accelerate your career: take any of our high-impact courses, for free •You’ll receive stock options in our fast-growing company, as well as access to a 401(k) to invest in your future •Thrive beyond work with 20 days of PTO, generous parental leave, paid holidays, and flexible work arrangements •Comprehensive wellness benefits: high-quality, low-cost medical, dental, and vision plans, in addition to other wellness offerings •Community & Belonging: Our Employee Resource groups bring together employees with shared characteristics or life experiences
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