Customer Success Specialist - Live Chat Support

21 hours ago

Apply Now

Receive Emails with Similar Jobs

Exemplar Global, Inc.

WebsiteLinkedInAll Job Openings

Personnel Certification • Training Certification • Industry-focussed Credentialling • Psychometric Assessments • Centre for Excellence for Personnel Competencies

11 - 50

Description

• Exemplar Global is seeking a proactive Customer Success Specialist / Live Chat Support to join our remote team. • You will be the first point of contact for our valued customers, providing timely assistance and resolving inquiries through live chat. • Your primary objective will be to enhance customer satisfaction by ensuring prompt responses and delivering quality support that aligns with our company values. • You will work closely with cross-functional teams to continuously improve our service offerings and ensure our customers have a seamless experience. • Your passion for customer success and ability to communicate effectively will help build long-lasting relationships with our clients.

Requirements

• High school diploma or equivalent; associate's or bachelor's degree preferred. • Previous experience in customer support or a similar role, preferably in a remote environment. • Excellent verbal and written communication skills. • Experience with live chat tools and CRM software. • Strong problem-solving skills and the ability to think on your feet. • Proficiency in managing multiple chat conversations simultaneously. • Great interpersonal skills and the ability to connect with customers. • 3+ active savings/checkings bank account is a MUST.