Senior Technical Account Manager

November 29

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Extend

WebsiteLinkedInAll Job Openings

201 - 500 employees

🛍️ eCommerce

🔌 API

🤝 B2B

Description

• Provide end-to-end guidance for new and existing merchants, including leading new feature calls, optimization discovery sessions, and working collaboratively to understand and resolve merchant issues. • Foster long-term business relationships by ensuring the smooth execution of integration and optimization initiatives with partners and brands. • Project manage and demonstrate a deep understanding of the Extend-merchant partnership, consistently providing internal and external stakeholders updates. • Lead new feature enablement and become an SME for the merchant success and onboarding teams. • Deliver proactive communication and a consultative experience by understanding current merchant priorities. • Work closely with growth strategy and solution architecture on day-to-day operational processes and alert leadership when anything is off-track throughout the implementation or optimization process. • Suggest feature and product enhancements to our product & engineering teams.

Requirements

• 5+ years of customer-facing experience in a technology, consulting, or financial services company. • 5+ years experience with back-office OMS and ERP systems. • Excellent communication skills and ability to clearly explain technical concepts and solutions to partners. • Ability to own what you are building and see it through from end to end. • Strong problem-solving skills and curiosity to dive deep into industry-specific details. • Ability to perform in a high-energy environment with dynamic job responsibilities and priorities.

Benefits

• Working with a great team from diverse backgrounds in a collaborative and supportive environment. • Competitive salary based on experience, with full medical and dental & vision benefits. • Stock in an early-stage startup growing quickly. • Very generous, flexible paid time off policy. • 401(k) with Financial Guidance from Morgan Stanley.