Salesforce CRM Analytics - Technical Specialist

September 27

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Description

• The Salesforce CRM Analytics (CRMA) Technical Specialist will be responsible for designing, developing, and implementing advanced analytics solutions using Salesforce CRM Analytics (formerly known as Einstein Analytics). • The ideal candidate will have a strong background in Salesforce, data analytics, and business intelligence, with the ability to translate business requirements into effective analytical solutions. • Key Responsibilities: • Solution Design and Development: • Design and develop advanced analytics solutions using Salesforce CRM Analytics. • Create custom dashboards, reports, and data visualizations to meet business requirements. • Implement data integration processes to ensure accurate and timely data availability in CRM Analytics. • Data Management and Integration: • Collaborate with data teams to integrate data from various sources into Salesforce CRM Analytics. • Ensure data quality and consistency by implementing data validation and cleansing processes. • Manage data flows and pipelines to support analytical needs. • Business Analysis and Requirements Gathering: • Work closely with business stakeholders to gather and analyze requirements for analytics solutions. • Translate business needs into technical specifications and design documentation. • Provide insights and recommendations based on data analysis to support business decision-making. • Performance Optimization and Troubleshooting: • Monitor and optimize the performance of CRM Analytics solutions. • Identify and resolve issues related to data integration, visualization, and overall system performance. • Implement best practices for data management, security, and compliance. • User Training and Support: • Conduct training sessions for end-users to ensure effective utilization of CRM Analytics solutions. • Provide ongoing support and troubleshooting assistance to users. • Create and maintain documentation, including user guides and technical manuals. • Continuous Improvement: • Stay updated on the latest Salesforce CRM Analytics features, updates, and best practices. • Proactively identify opportunities for process improvement and optimization. • Contribute to the development of analytics strategies and roadmaps.

Requirements

• Minimum of 3-5 years of experience in Salesforce CRM Analytics (Einstein Analytics) or similar analytics platforms. • Proven experience in designing and developing advanced analytics solutions and data visualizations. • Strong proficiency in Salesforce, including Salesforce CRM Analytics, Salesforce Lightning, and Apex. • Experience with data integration tools and techniques, such as Salesforce Data Loader, ETL tools, and APIs. • Proficiency in SQL and data manipulation languages. • Strong analytical and problem-solving skills. • Excellent communication and interpersonal skills, with the ability to work effectively with both technical and non-technical stakeholders. • Certifications: Salesforce Certified Einstein Analytics and Discovery Consultant, Salesforce Administrator, or other relevant certifications are a plus. • Experience with other Salesforce products, such as Sales Cloud, Service Cloud, or Marketing Cloud. • Familiarity with business intelligence tools and technologies, such as Tableau, Power BI, or Qlik.