Implementation Project Manager

2 days ago

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FSI

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FSI is a company that provides solutions, tools, and support for maintenance operations, with a focus on healthcare maintenance management. FSI offers a cloud-based CMMS/EAM platform designed specifically for healthcare facilities, enabling hospitals to optimize their Facilities and Healthcare Technology Management (HTM) operations. Their products include compliance support, space management, virtual reality tools, and comprehensive reporting and analytics features. FSI serves various sectors including healthcare, education, manufacturing, and government, helping them streamline operations and maintain compliance. They integrate their solutions across third-party platforms to ensure accurate and reliable data management.

Hospital CMMS • Asset Data Collection & Verification • Education CMMS • Compliance Management Software • Facilities Management Software

51 - 200 employees

⚕️ Healthcare Insurance

☁️ SaaS

📋 Compliance

📋 Description

• Primary focus on supporting customers and conducting both online and on-site training • Use good judgment when recommending support using advanced knowledge of Regulatory Agency requirements • Provide phone support on software products and other services provided by FSI • Develop and maintain training materials and documentation • Additional tasks include software testing, implementation, maintenance, and general support of facilities management software applications • Motivate customers to successfully complete implementation • Communicate directly with customers to identify, reproduce and resolve issues • Project manage tasks such as data migration, product training, and roll-out strategies • Serve as a trusted adviser advocating for client needs and product requests • Manage group initiatives directed at process and tools continuous improvement

🎯 Requirements

• 3+ years of technical/implementation project management experience • 3+ years of Healthcare Industry experience, preferably inside a Health System or Hospital • 3+ years of CMMS administration experience • Advanced knowledge of Regulatory Agency Standards (NFPA, Joint Commission, etc.) • Ability to work across various stakeholders including Users, Engineering, Quality Assurance, and Product Management • Proven ability to keep multiple projects on track at the same time, with strong attention to detail • Ability to triage & prioritize support requests against multiple projects with a focus on customer satisfaction • 4-year degree or equivalent work experience • Demonstrated ability to build strong, trusted relationships with colleagues • Project management certification (e.g., PMP) or equivalent

🏖️ Benefits

• Equal Opportunity Employer • Diverse and inclusive environment • Opportunities available without regard to characteristics protected by law