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FanDuel
FanDuel is America's #1 Sportsbook. We make every moment more.
1001 - 5000
đź’° Series E on 2017-09
VIP Account Manager
August 14
🇺🇸 United States – Remote
đź’µ $74k - $101.2k / year
⏰ Full Time
🟢 Junior
đź’° Account Manager
đź—˝ H1B Visa Sponsor
FanDuel
FanDuel is America's #1 Sportsbook. We make every moment more.
1001 - 5000
đź’° Series E on 2017-09
Description
• Manage and retain a portfolio of High Value Players • Provide an enhanced proactive one stop service to encourage loyalty • Ensure that Compliance and Responsible Gaming ideals are at the heart of all we do • Collect and document customer profiles • Develop relationships and offer tailored rewards through regular correspondence • Meet pre-determined productivity, quality, and Service Level Agreement targets • Provide detailed reports on your Customer Portfolio, highlighting their satisfaction rates and product feedback • Monitor individual customer performance to ensure that bonuses, gifts, and hospitality invitations are offered in accordance with business requirements • Meet and host VIPs at Hospitality events • Deliver against company responsible gaming protocols • Opportunity to mentor and develop VIP Hosts within the team
Requirements
• Minimum 2 years of experience in high end customer service field preferred • Excellent verbal and written communication skills • Business to Customer Sales experience preferred • Knowledge of online gaming industry essential • Passionate about providing top level service • Confident and people focused personality • Excellent analytical skills and experience with Excel • Strives to meet targets and deadlines • Excellent organizational and planning skills • Understanding of Marketing processes preferred • Willing and able to work non-traditional business hours • Travel for this role is expected around 25% of the time
Benefits
• An exciting and fun environment committed to driving real growth • Opportunities to build really cool products that fans love • Mentorship and professional development resources to help you refine your game • Be well, save well and live well - with FanDuel Total Rewards your benefits are one highlight reel after another
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