Network Support Engineer

September 17

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Faptic Technology

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Description

• Join Faptic Technology as a Network Support Engineer to ensure network availability and performance. • Analyze and implement solutions for incidents related to client networks. • Provide technical support via calls, emails, and ticketing systems. • Configure and optimize cryptography network devices to ensure security policies. • Document network configurations and troubleshooting steps for future reference.

Requirements

• Bachelor's degree in Computer Science, or a related field. • Minimum of 2 years of experience in configuring and troubleshooting IPsec VPNs, OSPF, and BGP in enterprise environments • CCNP, JNCIP or equivalent • Hands-on experience with configuring and troubleshooting IPsec VPNs using industry-leading platforms such as Cisco Secure Firewalls, Juniper SRX, Palo Alto Networks, or similar in multiple site setups. • Identify and address issues such as routing conflicts, firewall misconfigurations, and performance bottlenecks impacting VPN connectivity and traffic latency. • Proficiency in Public Key Infrastructure (PKI) concepts, SSL/TLS protocols, including certificate authorities, digital certificates, certificate revocation, and key management. Experience with deploying and managing certificates for securing VPN communications. • Understanding of network security principles and solutions, including encryption, authentication, network management and access control devices. • Ability to analyse and interpret network security logs generated by VPN appliances and other security devices. • Understanding of network monitoring and packet analysis via tools such as Wireshark, Nagios and TCP dump. • Knowledge of networking concepts and devices [TCP/IP networking protocols], Load balancers (e.g: F5, Citrix), HTTP Protocol, DNS, Content switching policies, additional modules from different vendors (For example: GTM, APM, AFM). • Understanding of how traffic flows through an environment, both hosting-based and cloud-based environments. • Understanding of Dynamic Routing Protocols (for example: BGP, OSPF). • Solid analytical skills with the ability to assess complex processes and data sets. • Excellent communication and interpersonal skills for effective collaboration with diverse teams. • Attention to detail and the ability to work in a fast-paced, dynamic environment.

Benefits

• Private medical insurance  • Training on market trends and client needs  • Continuous personal improvement - 8h/month during work hours  • Lunch on Friday (twice per month, we pay) • 21 days annual leave, with one day per year extra up to 25 days • 3 days sick leave without medical proof off • 1 day for your Birthday off  • 0.5 days Christmas Shopping off  • Competitive package and bonuses  • Quarterly fun budget for team events