Customer Support Representative

November 23

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Description

• Client Overview: The client is a Y-combinator backed AI platform revolutionizing the HVAC, Plumbing, and Electrical industries. • Job Overview: As a Customer Agent, you will be at the forefront of delivering exceptional customer service. • Responsibilities: Provide exceptional support via live chat, email, and review sites. • Troubleshoot technical issues related to the AI headshot generator platform. • Answer user questions about features, pricing, and billing. • Offer guidance for creating professional headshots with our AI technology. • Proactively identify and resolve user concerns to ensure satisfaction. • Document customer interactions and feedback for continuous improvement. • Stay up-to-date on new features and product updates.

Requirements

• Education: College educated preferably. • Experience: Minimum 3 years of customer service experience, preferably in a fast-paced or tech-driven environment. • Communication Skills: Strong verbal and written communication skills in English, with a professional and neutral accent. • Problem-Solving: Exceptional listening skills, empathy, and the ability to resolve customer issues calmly and effectively. • Work Ethic: Ability to handle multiple tasks simultaneously while maintaining a high standard of work. • Work Environment: Must have a quiet, noise-free workspace suitable for taking calls. • Availability to work on a rotating schedule, including shifts from 12:00 PM - 8:00 PM Eastern and occasional weekends. • Ability to remain positive and professional, even in challenging customer situations.

Benefits

• Work Remotely: Enjoy the flexibility of a fully remote role, allowing for a better work-life balance. • 5-Day Work Week: Benefit from two days off each week, ensuring ample rest and recovery. • Competitive Salary: $900-$1500/month • Professional Growth: Access opportunities for skill development and career advancement in a rapidly growing AI company. • Collaborative Team Environment: Be part of a supportive, forward-thinking team where your ideas and contributions are valued.