Client Support Specialist

November 21, 2024

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Woflow

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Woflow is a platform that specializes in automating merchant data management and catalog digitization through its advanced ML-powered task automation engine. The company provides solutions for food delivery, online ordering, point of sale (POS), and eCommerce by offering seamless onboarding and data management via API integrations. Woflow's technology enables businesses to automate and scale their merchant operations efficiently, allowing teams to access high-quality structured data quickly. The company focuses on improving onboarding processes, resolving support tickets, and enabling sales teams with better data strategies, all while ensuring data security and integration within existing workflows.

data insfrastructure • machine learning • automation • AI • food delivery

11 - 50 employees

☁️ SaaS

🛍️ eCommerce

🔌 API

💰 $7.3M Series A on 2022-01

📋 Description

• About Us: Woflow is the leading merchant experience platform that empowers technology platforms to onboard and manage their merchant data. • Role Overview: As a Client Support Specialist, you will be responsible for onboarding merchants to our tech platform and providing ongoing support to American clients. • Key Responsibilities: Support merchants through a full end-to-end platform onboarding process, guiding them in adapting to our tool and troubleshooting any issues. Engage with clients via email and phone, ensuring all interactions are handled with professionalism and clarity. Respond to and resolve technical inquiries in a timely and efficient manner. Maintain accurate records of interactions and follow up to ensure client satisfaction. Collaborate with cross-functional teams to escalate and resolve complex issues.

🎯 Requirements

• Experience: Minimum of 3 years in a customer support role, handling multiple communication channels (chat, email, and calls). • Technical Support Background: Prior experience in technical support is required, with the ability to quickly understand and solve technical problems. • Client Engagement: Proven experience supporting U.S. clients, with a focus on customer satisfaction. • Language: Fluent in English, with strong written and verbal communication skills. You can break down and articulate complex ideas in simple, understandable ways. • Organization: Highly organized with strong attention to detail. Have a great approach to high level accuracy within a deadline-driven environment. • Adaptability: Comfortable working in a dynamic startup environment and taking ownership of client issues. You are highly proactive, curious, driven and self-sufficient.

🏖️ Benefits

• Fully remote full-time job - work from anywhere in the world! • Competitive salary • Initial training and continued team support provided. • Grow with us as we grow!