Customer Onboarding Specialist

6 days ago

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FE Growth Partner

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FE Growth Partner is a consultancy firm specializing in helping education-related businesses scale and achieve rapid growth. They assist companies with a revenue of over $1 million per year, focusing on strategic growth without giving away equity. Their services include identifying constraints, allocating resources, and moving from good to great through innovative offer development and management improvement. The company leverages AI tools to improve data reporting and offers a unique growth accelerator program with an ROI guarantee. They provide tailored solutions and work closely with clients to ensure success, improving profitability and market share through enhanced sales and marketing strategies.

11 - 50 employees

🤝 B2B

📚 Education

📋 Description

• At The Growth Partner we assist marketing agencies around the globe to grow with predictability and scalability. • In less than 2 years, we’ve grown our business from 0 to multi-8 figures and now aim to hit the 9-figure mark later this year. • How? We’ve focused on the growth of, and relationships with our clients and team members. • By creating a high-performance, positive environment we’ve helped 100’s of leaders and future leaders achieve their full potential through direct support, coaching, and consulting. • We’re growth-oriented, entrepreneurial, and ambitious and will support you to exceed your goals. • You will be surrounded by exceptionally talented driven people who are in pursuit of excellence. • By working together you will experience your standards, expectations and confidence take a quantum leap forward. So don’t see this as a job, because we don’t see you as just an employee, see this as an opportunity to create a new and better life. • To continue the successful growth, we are looking for an Onboarding Specialist / Community Manager. • We're looking for a self-starter, hard-working, and dedicated team member to jump in and be a key part of our Client Success team focused on an exciting product in the AI space. • In this role, you will be responsible for maintaining and nurturing our Client relationships and internal marketing of the products and success of other customers to strengthen the community. • You will represent us with our Clients and you will need to be laser-focused on our operational performance and comfortable with the management of global teams on a daily basis. You will be responsible for day-to-day Client communication, performance reporting, and escalation management.

🎯 Requirements

• YOU ARE... • An analytical and critical thinker with an eye for even the most minute of details • Passionate about client satisfaction • YOU HAVE... • 5+ years experience in an online Client success management role • 5+ years experience in E-Learning, Tech, or other Business Service Industries • Tech savvy - Google Workspace, Slack, ClickUp, Notion, Marketing and Sales specific tools like Apollo.io, Instantly.ai, Airtable, Zapier, Hyros, GoHighLevel etc.

🏖️ Benefits

• The Pay: • OTE of $48k to $80k per annum • Specifics discussed in the interview • Additional benefits: • 1-1 Personal Development Coaching from C-Suite Level • Access to $20,000 of training • Paid trips to Dubai for leadership development • Invitation to share scheme based on performance and relative to the value you bring the organisation after 12 months