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• Act as the subject matter expert for Firelight Electronic Order Entry (eApplication) and data feed areas. • Mentor and train less seasoned team members to develop expertise. • Develop and maintain eApplication product offerings. • Act as a primary interface with the business for Firelight and other eApplication tools in providing support, communication, and training. • Assist with the interpretation of user requirements into feasible options and communicate this back to the business stakeholders in the form of a requirements document. • Translate conceptual user requirements into functional requirements in a clear manner that is comprehensible to the eApplication Business Analyst. • Evaluate information gathered from multiple sources, reconcile conflicts, decompose high-level information into details and distinguish user requests from the underlying true needs. • Follow the company development methodology (SDLC) and project lifecycle to manage the requirements documentation & coordination with other departmental units. • Manage and track the status of requirements throughout the project lifecycle. • Plan, design & recommend business process improvement and support business activities. • Work with business functions to identify opportunities for enhanced experience. • Be forward thinking and identify gaps of requests customers want today and how that may impact future decisions. • Evaluate critical system defects by determining and communicating priorities based on impacts to business and work toward solutions to resolving them. • Provide Firelight eApplication systems expertise to system users, business partners and other internal/external customers including troubleshooting issues, as well as, identifying and correcting inefficiencies. • May be physically located with the business unit or work full time remote with periodic visits to the F&G Home Office in Des Moines, IA.
• Associate or Bachelor’s degree preferred. • 5-10 years’ experience in the financial services industry • 5+ years of Business Analysis experience with demonstrated progression in responsibilities • 3-5 years’ experience enhancing, maintaining, and troubleshooting the Hexure Firelight electronic order entry platform • Insurance industry experience & knowledge of Annuity/Life products strongly preferred • ACORD Certified Expert (ACE) highly desired • LOMA designations such as FLMI are highly desired
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