Customer Success Senior Associate

September 16

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FICO

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Predictive Analytics • Decision Management Tools and Applications • Scores • Consultancy • B2B Enterprise Software

1001 - 5000

Description

• FICO Customer Success team manages FICO's main clients across Latin America. • Advocate for clients, responsible for maintaining and growing existing revenue stream. • Develop client relationships, improve customer satisfaction, prevent crises, synchronize actions according to customer expectations. • Partnering with key clients to build strong relationships and ensure solutions exceed business needs.

Requirements

• Bachelor’s degree. • Demonstrated success in enterprise software sales / customer management. • Ability to effectively communicate across all levels of the client organization; from hands-on technical resources to C-level executives. • Ability to promote upselling and cross selling opportunities. • Ability to work in a team environment, yet able to lead and coordinate activities across virtual teams. • Strong sense of urgency and able to work under tight deadlines. • Bilingual in English and Spanish.

Benefits

• An inclusive culture strongly reflecting our core values: Act Like an Owner, Delight Our Customers and Earn the Respect of Others. • The opportunity to make an impact and develop professionally by leveraging your unique strengths and participating in valuable learning experiences. • Highly competitive compensation, benefits and rewards programs that encourage you to bring your best every day and be recognized for doing so. • An engaging, people-first work environment offering work/life balance, employee resource groups, and social events to promote interaction and camaraderie.