Client Services Manager - Business Development

September 25

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FICO

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Predictive Analytics • Decision Management Tools and Applications • Scores • Consultancy • B2B Enterprise Software

1001 - 5000

Description

• Join FICO’s Scores business and become a subject matter expert to mid-tier clients. • Provide education and training around FICO® Scores. • Cultivate and maintain effective working relationships with clients. • Present and facilitate discussions about FICO® Score products. • Communicate effectively to diverse audiences and translate subject matter terminology into business terms. • Regularly study FICO® Score product information and market/industry information for presentations.

Requirements

• Multiple years of substantial, relevant industry experience and consumer retail lending and financial services domain knowledge required. • FICO product knowledge is a plus. • Preference for direct experience working in two or more of the following roles: client sales support and solution development, relationship management, strategy consulting, retail lending, analytic delivery, project management, or program development. • Excellent presentation skills, with demonstrated ability to articulate clearly. • Ability to memorize specific, detailed information as well as develop a deep knowledge base and integrate this information and knowledge into presentations and client discussions to address complex issues and questions. • Ability to effectively listen to clients and understand their business needs and challenges. • Excellent customer service, organizational and follow-up skills, successfully managing to an action plan. • Demonstrated history of delivering high-quality customer experiences. • Attention to detail with sound reasoning and problem-solving skills and logical thinking while also having the ability to see the big picture. • Proven experience with juggling multiple tasks/projects simultaneously, working proactively, prioritizing effectively, meeting deadlines, and working with minimum supervision. • Demonstrated self-starter with an ability to maintain composure, project a positive and professional image, and work well under pressure. • Ability to effectively collaborate within a cross-functional team environment.

Benefits

• An inclusive culture strongly reflecting our core values: Act Like an Owner, Delight Our Customers and Earn the Respect of Others. • The opportunity to make an impact and develop professionally by leveraging your unique strengths and participating in valuable learning experiences. • Highly competitive compensation, benefits and rewards programs that encourage you to bring your best every day and be recognized for doing so. • An engaging, people-first work environment offering work/life balance, employee resource groups, and social events to promote interaction and camaraderie.