Clinical Manager

March 19

🏄 California – Remote

Although this job is listed in California, this company may be open to hiring remote in other states.

💵 $98.4k - $116.9k / year

⏰ Full Time

🟢 Junior

🟡 Mid-level

👔 Manager

🦅 H1B Visa Sponsor

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Octave

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Octave is a mental health care provider offering affordable and accessible therapy services tailored for individual, couples, and family needs. Their services include finding and matching clients with carefully vetted therapists who are experts in various specialty areas and languages. Octave emphasizes clinical excellence with a strong focus on evidence-based and outcome-driven therapy solutions, leading to faster and more effective improvements in mental health. With both in-person and virtual therapy options available, they make mental health care convenient and embrace a diverse network of therapists, including a significant percentage who identify as Black, Indigenous, or People of Color. Octave partners with Evernorth Behavioral Care to deliver high-quality care to Cigna Healthcare and Evernorth members, enhancing access and satisfaction for their clients.

CBT • DBT • Anxiety • Depression • Relationships

201 - 500 employees

🧘 Wellness

⚕️ Healthcare Insurance

💰 $20M Series B on 2021-05

📋 Description

• Ensures a safe, secure, and compliant work environment. • Accomplishes staff results by communicating job expectations; planning, monitoring, and appraising job results. • Build and manage a high-performing team, including hiring, training, and development. • Provide leadership to the team, including setting goals, providing guidance, and ensuring the team's overall success. • Set performance expectations and goals for team members. Conduct regular performance evaluations, provide feedback, and address performance issues. • Identify skill gaps within the team and develop strategies for filling those gaps. Support employee development through training, mentoring, and coaching. Identify high-potential employees and create succession plans. • Team Leadership: Engaging in our “One Octave” community by leading a weekly case consultation group, supporting team members by providing feedback on performance, supporting your team by developing communication plans to share information across the organization. • Recruitment: Lead hiring of the best-fit clinicians and being accountable for smooth onboarding; participating in interview panels for peer manager hires. • Enterprise Collaboration: Supporting cross-functional work (e.g. DEI initiatives, product, marketing, clinical research projects), embodying the mission and vision of Octave. • Learning & Development: Collaborating with other clinical leaders to develop team training opportunities, sourcing speakers and subject matter experts for continued learning. • Community Events: Plan offsites, clinic and cross-functional culture-building activities to maintain cohesion across the organization. • Equitably lead and retain the best providers, with the objective of building a diverse and inclusive team. • Monitor clinician schedules for full utilization, lean in to understand clinical caseload risks (including burnout prevention), manage PTO, sick days, CEUs in service of career development, management of caseload, and facilitation of employee engagement. • Ensure clinician compliance with regulations, safety protocols, documentation standards. • Adherence to best practices based on the licensure of your team. • Meeting 1-on-1 as needed with clinicians to discuss cases, content, performance and provide career development and performance feedback. • Point-person for clinical issues related to risk/legal/limits of Octave services. • Leading team meetings for collaboration between clinicians and other parts of the company. Facilitate flow of communication from team level to other parts of the company. • Conduct Assessments: Perform comprehensive assessments to understand clients' psychological and emotional needs, including gathering information about their background, medical history, and presenting issues. • Develop Treatment Plans: Create individualized treatment plans with measurable goals that align with clients' needs and therapeutic objectives. • Provide Therapy: Deliver evidence-based therapy interventions. Engage clients in a therapeutic process that fosters self-awareness, resilience, and positive change. • Monitor Progress: Track client progress using standardized measures such as the PHQ9 and GAD7,and adjust treatment plans as needed to meet evolving needs and goals, providing feedback and encouragement. • Crisis Intervention: Respond to clients in crisis, using de-escalation techniques and assessing safety risks, with follow-up action as necessary. • Collaborate with Multidisciplinary Teams: Work closely with other healthcare professionals, such as psychiatrists, social workers, case managers, and primary care providers, to provide comprehensive care and coordinate treatment. • Document Sessions: Maintain detailed, accurate, and confidential records of client interactions, treatment plans, and progress notes in accordance with organizational policies and professional standards. • Stay Informed on Best Practices: Keep up-to-date on current research, treatment methods, and clinical best practices to ensure high-quality care. • Participate in Supervision and Training: Attend regular supervision sessions, staff meetings, and professional development opportunities to enhance skills and remain compliant with licensing requirements. • Assignment Participation: Complete weekly administrative tasks including attendance of team/manager meetings, contribution to company initiatives such as Quality Assurance (QA) note review, and special projects as assigned • Client Caseload Management: Maintain and manage a small caseload of 5-10 clients, ensuring that each receives personalized care and attention.

🎯 Requirements

• Champion the mission and vision to increase access to the highest quality clinical care. • Can be accountable for managing your team to perform to meet organizational goals. • Committed to working as part of a growing team. • Can focus and navigate amongst the ambiguity and the ever-iterative nature of a startup. • Display strong people management skills, including the ability to engage and coach for performance improvement and leverage HR and clinical leadership teams for support. • Have a strong foundation and belief in evidence informed practice. • Believe that strong case conceptualization is a key tenant of quality therapy. • Thrive and can participate in a culture of thoughtful feedback and transparency.

🏖️ Benefits

• company sponsored life insurance • disability and AD&D plans • Voluntary benefits such as 401k retirement • medical, dental, vision • FSA, HSA, dependent care • commuter/parking options • generous Paid Time Off • paid parental leave benefits