Sidecar Health
Sidecar Health is a health insurance company that provides comprehensive major medical insurance with upfront pricing and no network restrictions or referral requirements. Their goal is to put employees in control of their healthcare by giving them a clear budget for care and allowing them to choose any doctor without surprise costs. They emphasize access to prescriptions without limitations and protection for unplanned care. Sidecar Health also offers transparent pricing and the option for members to save money if they find providers who charge less than their plan pays. Their offerings include individualized access plans and employer plans, ensuring members always have a choice of qualified doctors.
Knowledge Manager
March 19
Sidecar Health
Sidecar Health is a health insurance company that provides comprehensive major medical insurance with upfront pricing and no network restrictions or referral requirements. Their goal is to put employees in control of their healthcare by giving them a clear budget for care and allowing them to choose any doctor without surprise costs. They emphasize access to prescriptions without limitations and protection for unplanned care. Sidecar Health also offers transparent pricing and the option for members to save money if they find providers who charge less than their plan pays. Their offerings include individualized access plans and employer plans, ensuring members always have a choice of qualified doctors.
📋 Description
• Sidecar Health is redefining health insurance. Our mission is to make excellent healthcare affordable and attainable for everyone. • We're looking for a Knowledge Manager to own and maintain our internal and external knowledge resources. • You'll ensure that members, customer service reps, and internal teams have accurate, up-to-date, and well-organized information about our health plan. • Curate and Maintain Knowledge: Build, organize, and update a centralized database of health plan information. • Ensure Accuracy and Compliance: Track policy changes and ensure documentation stays aligned with regulatory and internal updates. • Optimize Accessibility: Make information easy to find, understand, and use. • Collaborate Cross-Functionally: Work with product, operations, and customer service teams to identify knowledge gaps and improve resources. • Implement Knowledge Tools: Manage knowledge bases, documentation software, and other systems to streamline access to information. • Train and Educate: Help internal teams navigate and effectively use knowledge resources.
🎯 Requirements
• 2+ years of experience in knowledge management, technical writing, or healthcare documentation (preferably in insurance or a related field) • Strong ability to translate complex insurance policies into clear, digestible content • Familiarity with knowledge base tools (e.g., Confluence, Zendesk Guide, Notion, or similar) • Excellent organizational skills and attention to detail • A proactive, problem-solving mindset with a passion for making information more useful • Bachelor's Degree
🏖️ Benefits
• Competitive salary, bonus opportunity, and equity package • Comprehensive Medical, Dental, and Vision benefits • A 401k retirement plan • Paid vacation and company holidays • Opportunity to make an impact at a rapidly growing mission-driven company transforming healthcare in the U.S.
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