Customer Success Manager - II

15 hours ago

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FinQuery, Formerly LeaseQuery

WebsiteLinkedInAll Job Openings

Lease Accounting • FAS 13 • Lease Management • Lease Administration • Lease Accounting Software

201 - 500

💰 Venture Round on 2020-01

Description

•As a Customer Success Manager II, you will fill the critical role of serving as the face of FinQuery with respect to your assigned customers, ensuring the highest level of customer satisfaction in the industry by proactively building trusting relationships with, and understanding the needs and pain points of, each of your customers. •You will be responsible for maximizing customer satisfaction rates, driving expansion by identifying customers’ needs for additional products and services, and managing renewals. •In this role you will promote adoption, engagement and advocacy, enhancing FinQuery’s reputation and brand recognition. •By proactively understanding and educating the product team about your customers’ needs, you will meaningfully contribute to the development of FinQuery’s product roadmap. •The Customer Success Manager II has excellent verbal and written communication skills with the ability to lead meetings and host webinars. •FinQuery's headquarters is located in Atlanta, GA, but this role can sit 100% remote.

Requirements

•4-year degree or equivalent experience •3-4 years customer success or account management experience in SaaS or software company •Experience in creating success plans and utilizing data to identify the health of a customer •Strong written and verbal communication skills •Strong organizational skills and attention to detail •Demonstrated ability to build and maintain relationships with customers •Ability to analyze data, trends, and client information to identify growth opportunities •Ability to handle objections and negotiations with minimal supervisor assistance •Ability to recognize upsell and expansion opportunities when speaking to customers •Experience managing renewal and negotiation conversations •Proficient experience working in G-Suite, Salesforce, and/or Churnzero

Benefits

•Flexible PTO (including 11 holidays and your birthday off) •401(k) plan with employer matching •Great health benefits with multiple plan option •Option to choose between in office, fully remote, or a hybrid work environment for all employees •Sabbatical program (4 weeks after 5 years of service) •Casual dress environment (when in office) •Catered lunches every Tuesday and Thursday •Company events each quarter •Signing stipend for a work-from-home setup •Free gym membership at our office •Annual employee development program stipend of $2,000 for each employee •Flexible parental leave with 10 weeks paid leave for ALL new parents •Fertility/adoption assistance •Annual tutoring stipend for your children •Mentorship program available immediately •Regular team outings •Advancement opportunities based on results, not politics •Culture that emphasizes inclusiveness driven by our REDI Committee