Customer Success Manager

22 hours ago

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Scratch Financial

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Veterinary Payment Solutions • Pet Owners Payment Solutions • Pet Care Providers Underwriting • Veterinarian Clinic Payments • Veterinary Healthcare

51 - 200

Description

• Develop expertise around Scratch’s product offerings. • Build and maintain strong relationships with clients. • Proactively reach out to veterinary practices to offer assistance. • Host trainings to educate practice staff on the lending process. • Identify opportunities to increase lending volume. • Initiate conversations regarding payment processing solutions. • Provide regular reports to management on lending volume. • Analyze client data to identify trends and areas for improvement. • Collaborate with internal teams to deliver a seamless experience.

Requirements

• Demonstrated history of achievements in sales, particularly in financial services or veterinary technology. • Ability to analyze data, draw conclusions, and present to decision-makers. • Proficiency with CRM systems and sales enablement tools like HubSpot. • Outstanding communication and interpersonal abilities. • Demonstrated resilience and perseverance, excelling in roles with cold calling. • Coachable and characterized by a robust work ethic. • Capable of excelling in uncertain environments. • Consistently ranks within the top 10% of sales organization. • Preferred experience in sales targeting veterinary industries or FinTech.

Benefits

• Unlimited PTO • Covered healthcare • 401k match • Cell plan reimbursement • Monthly recognition opportunities • Learning platforms and resources • Equity retention policy • Generous parental leave