Customer Success Architect

19 hours ago

Apply Now

Receive Emails with Similar Jobs

Pulumi Corporation

WebsiteLinkedInAll Job Openings

Serverless • JavaScript • TypeScript • Cloud Engineering • Infrastructure As Code

51 - 200

Description

• We are looking for a Customer Success Architect that is excited to bring Pulumi’s cloud programming model to the world. • As an early member of our Customer Engineering organization, you will assume immediate responsibilities in Enterprise engagements, embedding with the world’s most advanced cloud engineering teams, providing industry-leading technical guidance, and onboarding services vehicle focus on adoption and promoting the business value of Pulumi. • This is a customer-facing technical role where your contributions to customer engagements will quickly establish the underpin reference architectures and cloud best practices. • While Pulumi is headquartered in Seattle, WA., we are dedicated to being a remote first company.

Requirements

• 5+ years of experience in complex enterprise software solutions engineering, consulting or architecture,customer success roles, or highly relatable functions involving discovery, scoping, prioritization, and managing cloud architecture and deliverables. • 3+ years in a customer-facing role, including experience organizing and managing customer engagements, expectations, outcomes, and emotions both proactively and reactively. • Familiarity with customer QBR meetings, conducting customer training sessions, facilitating customer briefings, and addressing troubleshooting issues is also beneficial. • Deep familiarity with core web infrastructure, application modernization, and software development best practices, Open Source technologies, public and private cloud platforms. • Proficiency in using at least one infrastructure-as-Code tool (eg. Pulumi, Terraform, AWS CDK), and should be comfortable authoring readable maintainable code in one or more of the following; Python, TypeScript, GO, Java, C#, .NET, F# • Drive to influence revenue and pride in growth of business channels. • Experience building positive professional relationships with developers and executives. • Impeccable written, verbal and in-person communication skills. • Comfort working with ambiguity, charting a course, and driving to execute.

Benefits

• Health (US Only) - We offer competitive medical, dental, vision, and supplemental insurance. It is free for our direct employees to be on our insurance. • Time Off - Unlimited personal time off (PTO). We ask that employees take at least 3 weeks off during the year in addition to the 13 US holidays we recognize. • 401K (US Only) - With employer match • Parental Leave - 20 weeks paid parental leave for the birthing parent or primary caregiver, and 16 for non-birthing parent or secondary caregiver. • Remote-First - We are a 100% remote-first company with employees in nearly 20 states, and growing internationally; we encourage asynchronous communication and autonomy. We also provide an annual work from anywhere fund to help cover the employee costs of working remotely. • Professional Development & Growth - We encourage a lifelong learning mindset and every employee is given an annual professional development budget. • Equity - As a small but growing startup, we all act like owners and you will earn equity in the company. • Additional Funds - We offer employees a monthly wellness fund to be spent on anything physical and/or mental wellbeing related. We also provide a quarterly happiness fund to be used toward anything that makes our employees happy!