Customer Success Manager - Public Sector

17 hours ago

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Internet privacy software • Browser add-ons • extensions • Tracker blocking • Privacy protection and management

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Description

• Customer Success Manager, Public Sector • As a Customer Success Manager, you will act as the voice of the customer and work with customers as a strategic business partner to help them optimize their account around DeleteMe’s product offering. • Help drive the retention experience for customers and strategize on optimizing the customer lifecycle. • Involved in project management, account management, customer retention, product deployments, customer feedback loops, and customer growth opportunities. • Ensure a successful client retention experience for DeleteMe Public Sector customers. • Act as a product expert and representative for DeleteMe’s customers

Requirements

• 5+ years of experience working as a Customer Success Manager, Onboarding Manager, or Account Manager, or commensurate experience. • Prior federal, state, or local procurement process experience and/or knowledge. • Experience working for or with Public Sector organizations (Federal Government agencies, government contractors, SLED, etc). • Existing awareness of needs, opportunities and challenges that are specific to the Public Sector space to advance adoption of technology platforms and encourage relevant use cases. • Experience working in a fast-paced SaaS environment. • Experience developing deep client relationships to understand client needs and helping to optimize the customer experience. • Experience with churn mitigation and renewal management. • Experience increasing product adoption, net retention, and continually improving the overall customer experience. • Experience working cross-functionally with sales, marketing, product, and support teams to drive positive customer outcomes. • Experience with project management principles and how to effectively manage stakeholder expectations. • Experience within the Privacy, Security, or Threat Intelligence industry is a huge plus.