Senior Client Account Manager

March 28

🐊 Florida – Remote

Although this job is listed in Florida, this company may be open to hiring remote in other states.

🌽 Illinois – Remote

Although this job is listed in Illinois, this company may be open to hiring remote in other states.

+2 more states

🐊 Florida – Remote 🌽 Illinois – Remote 🏈 Ohio – Remote 🌴 South Carolina – Remote

💵 $86.7k - $115.5k / year

⏰ Full Time

🟠 Senior

💰 Account Manager

🦅 H1B Visa Sponsor

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First American

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First American is a historical company that has been operating since 1889, evolving into a $9 billion organization with over 20,000 employees and more than 700 offices worldwide. The company provides a range of products and services that assist homebuyers, sellers, businesses, and investors in the real estate market. With a strong focus on employee engagement and culture, First American emphasizes innovation, technology, and community involvement, driving transformation within the real estate industry.

10,000+ employees

Founded 1889

🏠 Real Estate

💸 Finance

🏢 Enterprise

📋 Description

• Responsible for the advocacy and management of business-to-business client(s) in a loan servicing environment • Cultivate and maintain ongoing client relationships, optimize overall client satisfaction, and instill client confidence • Responsible for oversight of portfolio health and client performance • Interact with senior level staff, internal and external, to coordinate initiatives and projects and facilitate solutions • Manage multiple processes and projects and work with internal departments to develop and improve processes • Partner with internal managers on client trends to ensure client satisfaction and adherence to contract and business rules • Prepare and conduct monthly business reviews with clients to review ServiceMac’s performance delivery • Monitors ServiceMac’s performance against contractual requirements • Work with client and internal business units on contract changes, change requests and statements of work • Deliver prompt and effective global communication relating to incidents, process changes, enhancements, and overarching company information • Educate clients on company technology and processes • Address client concerns in a timely manner or escalate if necessary • Coach client on available reporting tools; fulfill ad-hoc reporting requests by creating and enhancing new and existing reports

🎯 Requirements

• Typically requires 8+ years in progressive servicing/Mortgage Servicing, subservicing roles • 5+ years of Client relations experience • Industry knowledge Black Knight system experience • In-depth understanding of company and client requirements • Excellent written and verbal communication skills required • Demonstrated ability to effectively manage priorities as well as effective time management. • Strong knowledge of MS Office applications and title/escrow related software • Knowledge of required reporting tools • Ability to speak effectively before groups of clients and management • Strong attention to detail • Strong client service skills to retain and build critical relationships • Tenacity for solving detailed issues • Experience with applicable business processes sufficient to communicate and consult with team members, clients, and management • Strong presentation and meeting facilitation skills • Experience with planning and managing large scale processes and projects with interdependencies • Experience with risk management

🏖️ Benefits

• Comprehensive benefits package including medical, dental, vision, 401k, PTO/paid sick leave • Employee stock purchase plan