Technical Customer Support Representative
5 days ago
🇺🇸 United States – Remote
💵 $17 - $29 / hour
⏰ Full Time
🟡 Mid-level
🟠 Senior
💝 Customer Support
🦅 H1B Visa Sponsor
Description
• Providing technical support regarding network infrastructure, internal desktops and clients, servers, and software • Performing account management that includes adding and deleting users, creating new user accounts, and modifying accounts • Maintaining passwords, data integrity, and file system security • Communicating highly technical information in layman terms to non-technical users • Recommending hardware and software solutions
Requirements
• Experience providing end-user LAN/WAN support for Windows XP/Vista/7, and MS Office 2003/2007/2010/2013 • Expertise with anti-virus and backups • Prefer experience supporting Windows 2003/2008/2008R2 and background troubleshooting MS Exchange and supporting Citrix • A bachelor’s in CIS, Business, or related field, or three years of equivalent experience
Benefits
• Flexible and creative work environment • Diverse and collaborative atmosphere • Professional and personal development resources • Opportunities to volunteer and support charities • Competitive salary and benefits
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