Franchise Performance Manager

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Digital Media • wellness • fitness • workout • health

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Description

• The Performance Manager is responsible for driving the financial success and operational efficiency of a growing fitness franchise network. • This role focuses on maximizing revenue, optimizing the sales funnel, and ensuring franchisees receive the support they need to meet their financial targets. • The Performance Manager will play a key role in executing sales campaigns, enhancing the customer journey, and working closely with franchisees to implement best practices for sustained growth and profitability.

Requirements

• Strong leadership and project management skills. • Ability to work collaboratively with both internal teams and external partners. • Extensive knowledge of sales processes, revenue optimization strategies, and customer relationship management (CRM) systems. • Strong understanding of financial performance metrics and how to manage them effectively within a franchise network. • Skilled in identifying performance gaps and implementing solutions to drive improvement. • Deep understanding of the customer journey, with the ability to improve customer experience at every touchpoint. • Focus on customer retention, member satisfaction, and long-term engagement strategies. • Experience working within a franchise business model, including understanding franchisee-franchisor dynamics and operational challenges. • Capacity to provide franchisees with tailored support that balances corporate objectives with individual business needs. • Proficiency in interpreting sales and customer data to provide actionable insights. • Ability to forecast trends, track key performance indicators, and adjust strategies accordingly.