AIA Delivery Program Manager

6 days ago

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Five9

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1001 - 5000

Description

• Join us in bringing joy to customer experience. • Five9 is a leading provider of cloud contact center software. • Living our values every day results in our team-first culture. • As a key contributor to the Professional Services Team, help delight customers and grow business. • Lead and manage all day-to-day operational and tactical aspects of multiple implementation projects. • Effectively communicate plans, progress and status updates. • Collaborate with associated project managers and partners for streamlined implementation. • Identify project risks and implement appropriate mitigation plans. • Seek opportunities to increase customer satisfaction and deepen client relationships. • Own the project and time tracking aspects of customer projects. • Articulate the value of Five9’s Professional Services through presentations and discussions with customers.

Requirements

• 5+ years as a Project Manager, Program Manager, Scrum Master or Release Train Engineer or combination thereof. • Exposure to Artificial Intelligence voice and digital solutions. • Experience managing implementations of Five9, TDM and/or VoIP Call Center solutions including IVA (Genesys, Avaya, Cisco, Aspect, LiveOps, InContact, Interactive Intelligence and/or Mitel) is highly desired. • Experience with Tracking tools such as Monday.com, JIRA, Agile Central or Rally is preferred. • Some knowledge of SaaS CRM solutions (Salesforce, Dynamics, NetSuite, Oracle Service Cloud, Zendesk, ServiceNow) is desired. • Heavy experience with managing multiple projects across multiple customers simultaneously while requiring little to no oversight and/or direction. • Must have experience with managing large, strategic projects across multiple workstreams. • Willing to travel up to 5-10% nationally. • Excellent verbal and written skills required. • BA/BS or equivalent experience is required. • One or more of the following certifications is preferred; PMP, PRINCE2 and Agile or Kanban related certifications.