Global Payroll Manager

March 8

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Five9

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Five9 is a leading provider of cloud contact center software, recognized as a leader in the Gartner Magic Quadrant for CCaaS. The company offers comprehensive tools for automating workflows and enhancing customer engagement through AI-driven solutions. Its platform integrates CRM and UC systems to provide seamless agent and customer experiences across various channels, such as voice, email, chat, and SMS. Five9 empowers businesses to elevate customer satisfaction and drive business results by delivering personalized and efficient customer service solutions.

1001 - 5000 employees

Founded 2001

☁️ SaaS

🤖 Artificial Intelligence

📡 Telecommunications

📋 Description

• Join us in bringing joy to customer experience. Five9 is a leading provider of cloud contact center software. • We are actively looking for a Global Payroll Manager with strong experience in both US and International payroll to lead and transform the payroll function. • The ideal candidate is a highly seasoned, motivated individual with proficiency in UKG software as well as the Papaya Global payroll platform. • The successful candidate will lead global payroll transformation efforts, including automation and building for scale. • This role will manage daily operations of the US and International payroll functions, working with external payroll providers ensuring all payments are accurate and timely. • This is a key position which will report to the Senior Manager of Global Payroll.

🎯 Requirements

• 7+ years of domestic and international payroll administration experience in a public company is highly preferred. • Proficiency in UKG (Ultimate Software) and Papaya Global is strongly preferred. • Experience with processing all types of stock transactions, and an understanding of the tax implications of each type (i.e., NQSO, ISO, RSU, ESPP). • CPP designation strongly encouraged. • Deep understanding of US, Canada (by province), UK, Germany, Colombia, Spain and Portugal payroll and related tax laws, regulations, and statutes. • Strong knowledge of internal controls, SOX documentation and control testing experience a plus. • Experience with integrating payrolls acquired through M&A. • Proficient in Microsoft Excel with advanced analytical skill running pivot tables, v- lookups, reports, and formulas. • Exceptional attention to detail. • Efficient, organized, and able to manage high volume work. • Ability to apply an analytical mindset to resolve complex problems. • Strong relationship management and communication skills. • Approachable, customer service focused, collaborative team member with a can do attitude. • Inclusive and collaborative – driving teamwork and cross-team alignment, internal and external. • Passion for goal-oriented, high paced team environment. Committed to team and partner success with a positive, service orientation. • Ability to communicate successes and candidly express when help is needed. • Ability to maintain confidentiality. • Confidence and ability to work independently with little supervision.