WEM Applications Consultant - Verint WFM-QM

2 days ago

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Five9

WebsiteLinkedInAll Job Openings

1001 - 5000 employees

Founded 2001

☁️ SaaS

🤖 Artificial Intelligence

📡 Telecommunications

Description

• Join us in bringing joy to customer experience. • Five9 is a leading provider of cloud contact center software. • Living our values everyday results in our team-first culture and enables us to innovate, grow, and thrive while enjoying the journey together. • We celebrate diversity and foster an inclusive environment, empowering our employees to be their authentic selves. • We are actively looking for a talented and experienced Workforce Optimization (WFO) Consultant to join our Professional Services team. • In this role, you will be responsible for consultative performance in all areas related to Five9’s solutions provisioning, implementation, and deployment of technical and business solutions to clients.

Requirements

• Experience managing delivery, training, and implementation of Verint WEM, (QM/AQM, Analytics and Workforce Management solutions). • Strong knowledge of SaaS, Networking, Internet concepts, CRM, WFM, PBX, Dialer, ACD, CTI, VoIP, IVR/VRU and Call Center practices. • 3-5 years of Verint WEM implementation experience, with a minimum of 3 years in a Professional Services or as an application consultant for Workforce Management. • Willingness to travel up to 70% with some international travel. • Excellent written and verbal skills. • BA/BS or equivalent experience.

Benefits

• Health, dental, and vision coverage, beginning on the first day of employment. • Five9 covers 100% of the employee portion of the health, dental and vision coverage and shares a high portion of the dependent cost. • We also offer Short & Long-Term Disability, Basic Life Insurance, and a 401k saving plan with employer matching. • Access to an innovative mental health support platform that offers personalized care and resources in areas such as: therapy, coaching and self-guided mindfulness exercises for all covered employees and their covered dependents. • Employee discounts based on needs and interests—from everyday essentials to big ticket purchases all access through our Five9 Discount Hub. • Generous employee stock purchase plan. • Paid Time Off, Company paid holidays (including a winter break in the US at the end of the year), annual paid volunteer hours and 12 weeks paid parental leave.