Senior Operations - Customer Success Manager
November 2
Description
• Join us on our mission to make shipping safer, smarter, and more collaborative • Lead customer onboardings and drive effective product adoption • Build strong customer relationships and ensure satisfaction and retention • Upsell new modules/products based on customer needs • Act as product ambassador, compiling and communicating client feedback • Measure success with key metrics like product usage and renewals • Cultivate process excellence for long-term customer satisfaction
Requirements
• 3+ years experience in (B2B) software implementation, project management and/or business analysis • Proven experience in a proactive customer-centric role, ideally in a B2B setting • Prior experience with account management and upselling products to medium to large clients • Ability to demonstrate continuous value to customers • Ability to read, interpret and leverage data • Strong problem-solving skills and ability to manage multiple requests • Excellent English skills; additional languages a plus • Willingness to travel
Benefits
• Join a highly ambitious and talented team • Flexible/remote options • Great office in the heart of Berlin
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