Account Manager

February 8

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Flance

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Flance is a comprehensive platform providing all-in-one access to employment benefits tailored for the modern worker, including freelancers, contractors, and employees. It offers connections to health, fitness, wellness, and financial security services. Through Flance, users can access multiple gyms and fitness centers with a single pass, obtain discounted premium health plans, find and select the right health insurance, and enjoy exclusive financial services like smart savings and tailored tax advice for contractors. Flance is a technology company that partners with licensed providers for its health insurance and financial services, aiming to balance work and life while improving worker loyalty and retention for businesses.

2 - 10 employees

🧘 Wellness

⚕️ Healthcare Insurance

💸 Finance

📋 Description

• Act as a point of contact for up to 30 clients. • Act as a manager for up to 8 team members working on your client's accounts. • Ensure a positive and professional client service experience. • Maintain quality assurance for our KPIs. • Build and maintain long-lasting client relationships. • Build and maintain a strong pod culture of performance. • Manage the client onboarding process for new clients joining a pod. • Develop and maintain strategic objectives for each client. • Maintain and report on internal strategies. • Prepare reports on account statuses and send them to the client. • Help identify and develop new business avenues with existing clients. • Identify operational gaps and provide solutions. • Drive integration of cross-functional teams for effective client management. • Ensure on-time delivery of work by adhering to deadlines. • Manage, analyse, and forecast the financial performance of the pod. • Develop, manage, and plan for optimal service capacity within the pod. • Work across departments to ensure effective service delivery. • Drive innovation and manage change of new initiatives. • Have in-depth knowledge of content strategy and propose changes if needed. • Have in-depth knowledge of Sales Navigator. • Work with the Audit specialist to analyse and correct any issues on accounts. • Check clients' weekly status documents and reports. • Analyse weekly status figures for shortfalls and make corrections.

🎯 Requirements

• Experience managing a team. • Experience in digital marketing or advertising. • Experience managing multiple client relationships. • Can demonstrate a solid understanding of LinkedIn features and capabilities. • 5+ years of work experience.