Customer Experience Operations Analyst

5 days ago

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Fleetio

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Fleet Management Software • Fleet Maintenance Software • SaaS

201 - 500

Description

•The Customer Experience Operations Analyst will support the Customer Success, Onboarding, Customer Education and Support teams by providing data-driven insights and streamlining operational processes. •You will develop and maintain a robust reporting framework, conduct data analysis, and administer customer success and support tools. •Fleetio is a modern software platform that helps organizations manage their fleet operations.

Requirements

•3-5 years of experience in a customer success, operations, or analytics role, preferably in high-growth B2B SaaS companies. •Bachelor's degree in Business Administration, Finance, Economics, or a related field. •Strong proficiency in data analysis tools, such as SQL, Excel •Experience with Gainsight or Zendesk administration is preferred. •Excellent analytical and problem-solving skills. •Strong attention to detail and accuracy. •Excellent at communicating complex data analysis. •Ability to work independently and as part of a team. •Self-motivated and results-oriented. •A passion for customer success and a desire to drive operational excellence.

Benefits

•Multiple health/dental coverage options •Vision insurance •Incentive stock options •401(k) match of 4% •PTO - 4 weeks •12 company holidays + 2 floating holidays •Parental leave- birthing parent (12 weeks paid) non-birthing (4 weeks paid) •FSA & HSA options •Short and long term disability (short term 100% paid) •Community service funds •Professional development funds •Wellbeing fund - $150 quarterly •Business expense stipend- $125 quarterly •Mac laptop + new hire equipment stipend •Monthly catered lunches •Fully stocked kitchen with tons of drinks & snacks •Remote working friendly since 2012 #LI-REMOTE