Customer Experience Operations Analyst
Yesterday
Description
• The Customer Experience Operations Analyst will play a pivotal role in supporting the Customer Success, Onboarding, Customer Education and Support teams by providing data-driven insights and streamlining operational processes. • You will be responsible for developing and maintaining a robust reporting framework, conducting data analysis, and administering customer success and support tools. • If you are passionate about data-driven decision making and have a strong desire to contribute to the success of a growing company, we encourage you to apply! This role reports to the VP of Business Operations. • This is a position we consider essential to the company’s success.
Requirements
• 3-5 years of experience in a customer success, operations, or analytics role, preferably in high-growth B2B SaaS companies. • Bachelor's degree in Business Administration, Finance, Economics, or a related field. • Strong proficiency in data analysis tools, such as SQL, Excel • Experience with Gainsight or Zendesk administration is preferred. • Excellent analytical and problem-solving skills. • Strong attention to detail and accuracy. • Excellent at communicating complex data analysis. • Ability to work independently and as part of a team. • Self-motivated and results-oriented. • A passion for customer success and a desire to drive operational excellence. • Considered a plus • Experience with Salesforce or other CRM systems. • Knowledge of customer success methodologies and best practices. • Experience with project management.
Benefits
• Multiple health/dental coverage options • Vision insurance • Incentive stock options • 401(k) match of 4% • PTO - 4 weeks • 12 company holidays + 2 floating holidays • Parental leave- birthing parent (12 weeks paid) non-birthing (4 weeks paid) • FSA & HSA options • Short and long term disability (short term 100% paid) • Community service funds • Professional development funds • Wellbeing fund - $150 quarterly • Business expense stipend- $125 quarterly • Mac laptop + new hire equipment stipend • Monthly catered lunches • Fully stocked kitchen with tons of drinks & snacks • Remote working friendly since 2012 #LI-REMOTE
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