Field Service Technical Support

March 22

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Flex

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Flex is a global company specializing in design, engineering, and manufacturing services across a wide range of industries. They provide end-to-end lifecycle solutions that address power, heat, and scalability challenges, particularly in data centers. Flex integrates advanced manufacturing, supply chain solutions, and product-enabling technologies to drive efficiencies and sustainability. With a global network, Flex supports innovation in areas such as automotive, healthcare, and cloud communications, delivering value beyond traditional electronic manufacturing services. Flex's commitment to sustainability is evident in their comprehensive solutions and sustainability strategy geared towards 2030 goals.

design • manufacturing • logistics • value-add services • electronics

10,000+ employees

🏢 Enterprise

💰 Post-IPO Equity on 2023-11

📋 Description

• To support extraordinary teams who build great products and contribute to growth, we're looking to add a/an Field Service Technical Support (remote) • Accountable for providing technical guidance and information to customers on a Pre-sales and post-sales basis to help and support Field Service activities • Uses technical knowledge of products and associated development tools to assist customers on complex issues • Assists with the development of complex product roadmaps • Develops and maintains ongoing relationships with product and business development teams • Provides technical expertise during product development by defining customer product needs and translating these needs into new product recommendations and specifications • Reviews customer requirements, identifies and communicates potential issues and provides recommendations that will meet both the capabilities Flex and the specifications of the customer • Identifies and communicates existing and potential design issues around Field Service both internally and externally • Coordinates product integration efforts between component suppliers, Flex, and the customer • Works with customer representatives to coordinate vendor qualification surveys • Provides best in class, complex, technical assistance by answering and closing all customer and program management technical questions related to Field Service Activities • Defines initial project/product scope and prepares project plans to meet customers' expectations • Prepares and maintains required documentation • May be required to travel to customer locations • Provide technical guidance to Field Service personal • Responsible for MOP compliance and MOP write-ups • Develop online training documents for Field Service Technical support

🎯 Requirements

• Education to the Associates level in electrical power distribution or related field and/or 5+ years of similar work experience in a related field • Military experience is preferred • Data Center or equivalent mission critical system experience preferred • Demonstrated experience working with electrical power distribution systems, power monitoring systems, AC/DC electrical power, and the use of communication protocols • Three to five years’ experience in the design of low voltage switchgear assemblies/systems and/or power distribution equipment is preferred • Knowledge and understanding of UL Standards, such as UL67 Panelboards, UL1008 Transfer Switch Equipment, UL10008S Static Transfer Switches, UL60950 Information Technology Equipment, UL 891 Switchboards, UL 1558 Metal‐Enclosed Low‐Voltage Power Circuit Breaker Switchgear as applicable, as well as other pertinent standards • Ability to read and understand electrical schematics • Ability to use test equipment, to include multimeters, current meters, and related devices

🏖️ Benefits

• Full range of medical, dental, and vision plans • Life Insurance • Short-term and Long-term Disability • Matching 401(k) Contributions • Vacation and Paid Sick Time • Tuition Reimbursement